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Privacy policy

1. Introduction

Welcome to ABYYA. We are committed to protecting the privacy and security of our users' information. This Privacy Policy outlines how we collect, use, process, and protect the personal information of those who visit and shop on our webshop. By accessing and using our webshop, you acknowledge you have read and understood this Privacy Policy.

2. Definitions

  • Personal data: Any information relating to an identified or identifiable natural person.
  • Processing: Any operation or set of operations performed on personal data, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available.
  • Data controller: The entity that determines the purposes and means of the processing of personal data.
  • Data subject: Any living individual who is using our webshop and is the subject of Personal Data.

3. Scope and consent

This Privacy Policy applies to personal data collected through our webshop, regardless of the medium through which the personal data is captured (online, on paper, or electronically). By using our webshop, you consent to the collection, use, and sharing of your personal data as described in this policy. If you do not agree with the terms outlined here, please do not use our webshop.

4. Information we collect

We collect various types of personal information including, but not limited to:
  • Identity data: Such as your name, username, or similar identifier.
  • Contact data: Including your billing address, delivery address, email address, and telephone numbers.
  • Financial data: Payment card details.
  • Transaction data: Details about payments to and from you and other details of products you have purchased from us.
  • Technical data: Including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform.
  • Profile data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

5. How we collect your data

We use different methods to collect data from and about you including through:
  • Direct interactions: You may provide us with your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
  • Automated technologies or interactions: As you interact with our webshop, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources such as analytics providers, payment and delivery services, and credit reference agencies.

6. Use of collected Information

We use the information that we collect in a variety of ways in providing the service, including to:
  • Provide, operate, and maintain our webshop
  • Improve, personalize, and expand our webshop
  • Understand and analyze how you use our webshop
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webshop, and for marketing and promotional purposes
  • Process your transactions and prevent fraud
  • Find and prevent fraud

7. Legal basis for processing

We process your personal data under the following legal bases:
  • Consent: You have given clear consent for us to process your personal data for a specific purpose.
  • Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
  • Legal obligation: The processing is necessary for us to comply with the law (not including contractual obligations).
  • Legitimate interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and interests.

8. Data sharing and disclosure

8.1 Third-Party service providers: We share personal information with third-party service providers who perform services on our behalf, including payment processing, order fulfillment, and data analysis. These service providers are bound by confidentiality agreements and are restricted from using personal data for any purposes beyond the provision of these services.
8.2 Legal requirements: ABYYA may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
8.3 Business transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your personal data may be transferred as part of the transaction, subject to the promises made in this Privacy Policy.

9. International data transfers

9.1 Cross-border transfers: Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
9.2 Safeguards: ABYYA complies with GDPR requirements for transferring personal data outside the EU/EEA. We ensure that all data transfers are protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission or other legally recognized mechanisms.

10. Data security

10.1 Security measures: ABYYA has implemented appropriate technical and organizational measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. These include encryption, firewalls, and secure server facilities.
10.2 Data breach procedures: In the event of a data breach, we will comply with applicable laws regarding notification and reporting to the relevant authorities and to you as the data subject, as required.

11. Data retention

11.1 Retention period: We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
11.2 Criteria for determination: The appropriate retention period for personal data is determined by considering the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

12. Your rights under GDPR

12.1 Rights overview: Under GDPR, you have various rights in relation to your personal data, including the right to access, correct, erase, restrict or object to our processing of your data, and the right to data portability.
12.2 Exercising your rights: If you wish to exercise any of these rights, please contact us. We may need to verify your identity before responding to your request.

13. Cookies and tracking technologies

13.1 Use of cookies: ABYYA uses cookies and similar tracking technologies to track activity on our webshop and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
13.2 Control over cookies: You have the option to accept or refuse cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our webshop.

14. Links toother websites

14.1 External links: Our webshop may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
14.2 No responsibility for external sites: We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

15. Children's Privacy

15.1 Age limitations: Our webshop is not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you are under 18, please do not provide any personal information through our webshop.
15.2 Parental consent: If we learn that we have collected personal data from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers as quickly as possible.

16. Changes to the privacy policy

16.1 Policy updates: ABYYA reserves the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy.
16.2 Reviewing updates: We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

17. Data Protection Officer

17.1 DPO Contact Information: ABYYA shall appoint a Data Protection Officer (DPO) to ensure ongoing compliance with GDPR and other data protection laws. If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this webshop, you can contact our DPO at support@abyya.be

18. Complaints and dispute resolution

18.1 Filing complaints: If you have a complaint about our handling of your personal data, we ask that you contact us first so we can address your concern. If you are not satisfied with our response, you have the right to lodge a complaint with the Belgian Data Protection Authority or your local data protection authority.
18.2 Dispute resolution: ABYYA commits to resolve complaints about our collection or use of your personal data. Individuals with inquiries or complaints regarding our Privacy Policy should first contact ABYYA at support@abyya.be

19. Contact information

19.1 Reaching out: For additional information about our privacy practices, or if you have questions, please contact us via email at support@abyya.be

20. Governing law

20.1 Legal framework: This Privacy Policy shall be governed and construed in accordance with the laws of Belgium, without giving effect to any principles of conflicts of law.
20.2 Jurisdiction: Any dispute arising out of or related to the information contained herein is subject to adjudication in the country of Belgium.

21. Effective date and acknowledgment

21.1 Policy Effective Date: This Privacy Policy is effective as of January 2025 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
21.2 Acceptance of terms: By using our webshop, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our webshop. Your continued use of the webshop following the posting of changes to this policy will be deemed your acceptance of those changes.