Frequently Asked Questions
ABYYA (pronounced as "abaya") is a name with deep personal meaning, inspired by the initials of our founder. It embodies timeless elegance and individuality — just like the women who wear it.
Shopping with ABYYA is simple and seamless.Browse our collection, add your favorites to the cart, and proceed to checkout. With secure payment options, your ABYYA pieces will soon be en route to you.
Yes, we deliver worldwide. Whether you're in London, Dubai, or Casablanca, ABYYA ensures your pieces arrive safely at your doorstep. Delivery rates and times will be displayed at checkout.
Absolutely. ABYYA makes for the perfect thoughtful gift. While we’re working on introducing luxury gift packaging, every order is prepared with care and attention to detail.
ABYYA garments are designed to last. Follow the care instructions included with your item, and when in doubt, opt for a gentle hand wash or professional dry cleaning. Treat them well—they deserve it.
We occasionally offer complimentary shipping during special promotions.
Standard free shipping is available on orders over:
€100 in Belgium
€150 in the Netherlands, France, Germany, and Spain
Be sure to subscribe to our newsletter or follow us on Instagram to stay updated on offers and exclusive deals.
Sustainability is at the heart of our values. While we are not fully there yet, we are committed to making all our packaging eco-friendly. Updates on our progress are coming soon.
We’re here to help. If you receive a damaged or incorrect item, contact us immediately at info@abyya.be, and we’ll make it right. Your satisfaction is our priority.
Yes, we accept returns and exchanges within 14 days of delivery, provided that:
- unused, unwashed, and in its original condition.
- original label is still attached
Please note that shipping fees are non-refundable.
Feel free to contact us if you need assistance with your return or exchange.
Once your order ships, you’ll receive a tracking number via email. Use it to follow your ABYYA pieces on their journey to you. Feel free to contact us if you need further assistance.
We’re always open to working with creators who resonate with our values of elegance and inclusivity. If you’re interested, email us at info@abyya.be. Let’s create something extraordinary together.
We’d love to hear from you. Email us at info@abyya.be, or fill out the form on our Contact Us page. We're here to assist with any questions or concerns.
We accept major credit cards, PayPal, and other secure payment options to make shopping with ABYYA as convenient as possible.
Yes, but only if your order hasn’t been processed yet. Contact us immediately at info@abyya.bewith your order number and updated address, and we’ll do our best to assist you.
Changed your mind? Contact us as soon as possible at info@abyya.be. If the order hasn’t been processed, we’ll cancel it for you. If it’s already shipped, you can return it after delivery.
Don’t worry! Sign up for restock notifications on the product page, and we’ll alert you as soon as it’s back. Our pieces tend to sell out quickly, so act fast once it’s available!
Thank you for choosing ABYYA.